‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
First identified over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline could hardly be considered an clear candidate for online content feeds.
Yet the brand’s emergence as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, in which large companies are allocating substantial funds to content creators and devoting less capital to marketing items in conventional outlets.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a byproduct of the drilling process. Currently, a wave of user-generated videos have chronicled its broad application in “life hacks”.
It has been touted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for creaky hinges. Users have even applied it to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Detecting the product’s new life online, marketers at Unilever boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were confirmed. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Claims that it would whiten teeth or make eyelashes longer were refuted.
The ‘Digital Ear’ Approach
Billboards and TV ads would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to turbocharge spending on content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content.
Adapting to New Consumer Habits
A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of engaging audiences. She said engaging on social media “without dampening the fun” was crucial.
“How do brands authentically become part of the conversation? This remains our core objective as brands, dating to when neighbors chatted over fences and sharing usage tips.
“There’s this moving away from a broadcast model, where we would just send out ads … Currently, it's countless discussions, diverse communities. Changes in digital feeds means that these audiences appear specific, however, they are large.
“Ensuring your product is discussed by consumers, mentioned by individuals, this builds credibility and connection. Content makers are key. We are expanding this endorsement system.”
A Revolutionary Change in Media
The approach indicates profound shifts taking place in media consumption, with Gen Z and millennial audiences spending more time on digital networks than television, magazines or radio.
This change is evidenced by declines in TV and print advertising. Across Britain, advertising income for leading TV channels have dropped substantially in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a media convergence as brands effectively act as media producers, linking up with numerous influencers to promote their goods.
Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also permits simpler message refinement to see what works.
Such methods are increasing. Marketing investment on influencer marketing is growing fourfold quicker than the media industry overall. Across the United States, it has increased by over 100% since 2021 and is projected to reach substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, industry figures said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “A top-tier ROI marketing event is still the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”